If you have already set up your Asiame account, you may sign in with the login email/member id and your password (as confirmed during your registration).
| 1. |
Your "login email/member id" |
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Please be sure to enter your email address (or ID number) in lower cases and in the complete form. |
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| 2. |
Your "login password" |
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Please note that your password is most case sensitive, so you are supposed to key in exactly as it is. |
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| 3. |
Can you send me password if I forgot it? |
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We are pleased to help you with this. You may enter your email address in the form below, and then click Submit, your password will be sent to you immediately. If you haven't received it in 24 hours, please contact us.
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| 4. |
What can I do if I forgot my login details? |
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Please provide your name and birthday as submitted during registration, including your present email, we will send through your sign-in information after verification. |
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| 5. |
I am unable to get into the site using my log on and password. What is the problem? |
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We suggest you to check and make sure that your browser accepts cookies. If you use Internet Explorer as your browser, you may follow the below instructions to check your cookies settings:
1)
Click "Tool" bar on the top of your browser, choose "Internet Options". Then, select "Privacy", choose "Advanced", on the new message window, select "Accept cookies", then Click OK.
2) Click "General", in "Temporary Internet Files", Click "Delete Cookies" and "Delete Files". When these finish, Click Ok. If it still doesn't work, we advise you to check the 'Privacy settings' on your browser. These can usually be found under 'Tools'-'Internet Options'-'Privacy' in Internet Explorer, and 'Edit'-'Preferences'-'Privacy & Security' in Netscape. It is suggested that your settings be no higher than a "Medium" level. |
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| 6. |
I keep getting the error message "Invalid password or email address". What can I do? |
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Maybe you misspelled your email address or password. In this case, you may key in this information manually. If the problem still persists, please have a check if the cookies settings of your computer browser need to be adjusted. You may refer to the previous question for further instructions. |
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| 7. |
How to reinstate my account? |
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Please let us have your full name, login email address and password, we will reinstate your account as soon as possible. |
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If you still have problems, feel free to contact us. |
